Management Tools - Enquiry Details (Service Operators Only)

The default view that will appear on the right-hand side will be a blank Enquiry Details page where you can search for the desired ticket:

To view the background details of any ticket, put the ticket number into the “(Request Number) Legacy Identifier” field and click Search:

This will bring up all the background ticket details including a GIF, xml, gml, and txt files created by the enquiry and various statuses for various aspects of the ticket. You can download the xml, gml and txt files from here if needed.

From here you can reprocess the ticket which means the old job will be cancelled and a new job automatically created and submitted with a new ticket number. To do this, click the Reprocess Enquiry button: